How to Delete Users and Their Reports

Managing user data comes with serious responsibility, especially when handling personal information or training history. Whether you're responding to a GDPR request or simply clearing inactive records, ProProfs makes it easy to delete users and their associated reports with full control.

Note: Deleting a user will erase all data linked to their account, including course progress, quiz attempts, and certificates. This action is permanent.

Learn more about GDPR and the right to erasure.

Why This Matters

• Deleting users helps you stay compliant with the GDPR Right to Erasure (also called the Right to be Forgotten).

• It also helps declutter your system, especially when user lists become outdated or training cycles are complete.

• More importantly, it ensures you respect user privacy by giving you full control over stored data.

In this article, you'll learn:

1. How to Delete Users

2. How to Delete Course Reports

 How to Delete Users

Step 1: Navigate to Users on your Training Maker dashboard. The user list will open.

Step 2: Search for a user using the search box and open their profile.

Step 3: Click Delete to erase the user's data from the server.

You'll see the following pop-up. Click Delete to confirm the erasure.

Delete Multiple Users at Once

You can remove the data of more than one user at once using the following steps:

Step 1: Go to Users on the training maker dashboard.

Step 2: Select the checkbox at the beginning of the user(s) name. Click the Delete icon and confirm.

 How to Delete Course Reports

If you only want to delete the course reports of a user, you can do so with the following method:

Step 1: Go to Users > Open a User Profile > Hover your cursor over Reports. A drop-down menu will open.

Step 2: Click Courses Taken to view reports of the courses the user has completed.

Step 3: Select the checkbox of the course report you wish to remove and click Delete.

You will see the following screen. Click Delete to confirm.

Delete a User's Course Report 

Step 1: Go to Reports of a course in your ProProfs Training Maker account. 

Step 2: Select the user(s) whose course report you wish to erase and click the Delete icon. 

Step 3: Confirm to erase selected report(s).

Best Practices

• Export reports before deletion if you need a backup for audits or internal records.

• Communicate with users when deleting their data under GDPR. It's best to document the request.

• Use bulk delete sparingly, and always double-check your selection before confirming.

• Do not delete users mid-training unless it’s part of a formal request, this removes certificates, grades, and progress logs permanently.

Frequently Asked Questions

Can I recover a deleted user or report?
No. Once deleted, data cannot be restored. Always export reports first if you need a record.

Does deleting a course report affect certificates or scores?
Yes. Deleted reports will remove the certificate and score history tied to that course for the user.

Is this GDPR-compliant?
Yes. ProProfs supports user-level data deletion in alignment with GDPR’s Right to Erasure.

Can I delete users from archived classrooms?
Yes. Users can be deleted from both active and archived classrooms, and their report history will also be erased.

Need help managing user data securely? Contact our support team, and we’ll guide you through it.