How to Reset the Course Progress for a User

When learners need a fresh start, whether to reattempt a failed course, complete updated materials, or renew a certificate, you don’t need to reassign the course from scratch. ProProfs lets you reset their progress in a few clicks, so they can retake the course without disrupting your reports or setup.

Depending on your training needs, you can reset progress by deleting reports, allowing reattempts, or setting certificate-based resets.

When to Reset Course Progress

Admins and instructors typically reset progress to:

• Allow reattempts after a failed course or quiz

• Refresh learning for updated or compliance-sensitive content

• Reset expired certifications for re-training

• Maintain accurate tracking in reports and dashboards

There are three ways to reset course progress for a user:

1. By deleting a user report of a completed course.
2. By allowing reattempt on a user or group report of a complete course under pending reports.
3. By allowing reattempt when the course certificate expires.

Let's take a look at each of these methods.

1. By deleting a user report for a completed course.

Step 1: From your ProProfs Training Maker dashboard, go to the Classroom.

Step 2: The user whose reports you want to delete is part of a particular classroom. Locate that classroom and click the graph icon to access its reports.

Step 3: Under Learner Reports, click Completed Courses.

Step 4: Select the user from the list whose reports you want to delete and click View Report.

Step 5: Select the report and delete it.

2. Alternatively, you can allow reattempt on a user or group report of a complete course under the pending reports.

Step 5.1: Change to Courses Pending.

Step 5.2: Select the report and click Allow Re-attempt.

3. By allowing reattempt when a course certificate expires.

Step 1: Go to the Settings of the course you want can be reattempted by its users. Under the General tab, scroll down to Compliance & Reminders, and set the expiration date for the course completion.

Step 2: Setting the expiration date will reveal the option When Certificate Expires. Click on its dropdown, select Allow reattempt, and save.

Best Practices Before Resetting

• Communicate the reset to learners so they know why their access or progress has changed

• Export reports if the learner’s previous scores or certificates need to be archived

• Use Allow Re-attempt (not deletion) if the learner is just reviewing, not starting over

If you have any more questions, you can contact our support team for resolution.