How to Change the Credit Card/Billing Details

Updating your credit card or billing details ensures your subscription renews without issues and your learners don't lose access mid-training. It's especially important if your organization has changed cards, updated billing contacts, or adjusted plan usage.

Why This Matters

• Prevents account disruptions – Outdated billing details can lead to failed payments, temporarily pausing your account access.

• Supports smooth renewals – Ensures your plan renews on time without manual intervention.

• Helps manage plan usage – Accurate billing helps your organization stay on track with pricing and learner limits.

How to Update Your Billing Details

1. Go to My Account, which appears when hovering the cursor over the profile icon in the top right corner. 

2. Go to Billing on the left pane, click Update Credit Card, and proceed to change your details.

Don't forget to save your changes.

Best Practices

• Double-check the expiration date and billing address when entering new card details to avoid payment errors.

• If your team is switching from a trial to a paid plan, updating billing ensures you retain all courses, reports, and learner progress without interruptions.

• For organizations managing multiple learners, choose a plan that matches your current usage to avoid upgrade prompts or delays.

Frequently Asked Questions

What happens if my card is declined or expired?
Your ProProfs Training Maker account may become inactive until payment is completed. To restore access, update your billing information as soon as possible.

Can I switch from monthly to annual billing?
Yes. Once you're in the Billing section, you can change your subscription term. If you don’t see this option, contact ProProfs Support.

Will I receive a receipt after updating my billing info?
Yes. A confirmation email is sent to the email address associated with your account. You can also access past receipts from the Billing tab.

Is Stripe supported for payments?
Yes. ProProfs Training Maker integrates with Stripe to process payments. If you’re part of an organization with Stripe-linked billing, your payment may be processed through that channel.