How to Download Your Invoice/Payment Receipt

Accessing your invoices quickly is essential for tracking payments, managing renewals, and maintaining clean records for your finance team. ProProfs makes it easy to view and download your receipts whenever you need them.

Why This Matters

• Simplifies reimbursements and audits – Having receipts on hand helps teams close monthly books and respond to internal or external audits without delays.

• Keeps subscription history accessible – Whether you're managing one classroom or multiple accounts, you can review all past transactions in one place.

• Avoids dependency on emails – If you missed an invoice email or switched admin roles, you can still retrieve every record directly from your dashboard.

How to Download Your Invoices

1. Go to My Account, which appears when hovering the cursor over the profile icon in the top right corner.

2. Open the Billing tab and click View Invoices to view your transaction details.

Best Practices

• Download and store invoices monthly to keep your payment records centralized, especially if you're not the original billing contact.

• If your organization changes finance personnel, make sure billing access is transferred to avoid missing important documents.

• Use a consistent email address for billing to ensure all receipts and subscription updates are delivered reliably.

Frequently Asked Questions

Can I get past invoices if I missed the email?
Yes. All past invoices are available under the Billing section. You can download them at any time, even if you’ve deleted the confirmation email.

What if I don’t see the “View Invoices” option?
Only users with billing access can view and download invoices. If you don’t see the option, ask your account admin to either grant access or send you the invoice directly.

Are the downloaded invoices suitable for official accounting purposes?
Yes. Each invoice includes standard details like billing name, date, amount, and transaction ID, and can be used for expense reporting, accounting, or reimbursement.

Can I change the billing email for future invoices?
Yes. You can update the billing contact under My Account > Billing. Make sure the new email is monitored by your finance or accounts team.

And that's it! If you encounter any issues or have any questions, don't hesitate to contact our support team.