How do I cancel my subscription?

We’re sorry to see you go - but we’re here for you every step of the way.

Only the account owner can cancel a subscription. Go to:

My Account > Billing > Cancel Subscription 

and follow the on-screen prompts.

What Happens After I Cancel?

Your subscription will remain active until the end of your current paid period, whether monthly or annual. You won’t be charged again, and unused time is non-refundable. Once your plan ends, your account will close, and all team members will lose access. Your content will be kept for 30 days, after which it may be permanently deleted. We recommend exporting your data before your subscription ends.

Can I reactivate after canceling?

Yes. Within 30 days after your paid plan ends, you can purchase a paid subscription again from your account at the then-current price, and your private content will be restored. After that period, your old content may not be recoverable.

Can I switch to a lower plan instead of canceling?

To request a move to a lower plan, contact billing@proprofs.com. The change takes effect at the end of your current prepaid subscription period, and you keep your current plan’s features until then. Plan changes do not result in a refund or credit for the current prepaid period.

Will I get a refund if I cancel?

ProProfs does not issue refunds as per its terms. Subscription payments, including renewals, are non-refundable. Cancelling stops future renewals but does not refund the current prepaid period. Annual plans remain active until the end of the full annual term. We do not provide refunds or credits for unused time, plan changes or downgrades, or accidental renewals. Monthly and annual plans renew automatically, so cancel before the renewal deadline to avoid the next charge. This does not affect any rights you have under applicable law.