How to Change Usernames

Usernames cannot be changed directly from your dashboard. To keep reporting accurate and avoid confusion in user data, username updates are processed manually and are only available to premium users.

Who Can Request a Username Change?

Only users on a Business Premium or Educational Premium plan can request a username change. This option is not available for free accounts.

Why Username Changes Are Limited

Usernames are connected to learner progress, quiz scores, certificates, and reports. If changed without proper review, it can lead to:

• Incorrect or missing report data

• Duplicate user records

• Broken progress tracking

To avoid these issues, ProProfs processes each change request manually after account verification.

How to Request a Username Change

If you're a premium user and need to update a username, email support@proprofs.com with:

1. Subject line: 'Username Change Request - Premium Account'

2. Your ProProfs account email or username

3. The current username you want to change

4. The new username you'd like to use

5. Whether you're on a Business or Educational plan

What Happens Next

• ProProfs Support will respond within 1 to 2 business days

• The username will be updated manually on your behalf

• All learner data will remain intact and linked to the new username

Related Help

How do I change my password for Training Maker?